Thank you for shopping at TheCrystalSound.com! We work hard to process and ship your orders as quickly as possible while ensuring your items arrive safely. Below are the details of our shipping practices for our crystal singing bowls.
1. Order Processing Time
Standard Orders:
Orders are processed within 3-6 business days after payment confirmation (excluding weekends and public holidays).
Custom Orders:
Custom products are processed within 5-8 business days.
Please Note:
During peak seasons, promotions, or unforeseen circumstances (such as extreme weather), processing may be delayed.
2. Shipping Options and Fees (Worldwide Delivery)
United States:
Standard Shipping: 6-10 business days
Expedited Shipping: 4-6 business days
Canada:
Standard Shipping: 8-14 business days
Expedited Shipping: 4-6 business days
Australia/New Zealand:
Standard Shipping: 8-14 business days
Expedited Shipping: 5-8 business days
Europe:
Standard Shipping: 9-15 business days
Expedited Shipping: 5-8 business days
Other Regions:
Standard Shipping: 10-18 business days
Expedited Shipping: 5-8 business days
Exception:
Accessory products have a default shipping time of 10-15 business days.
Note:
Shipping fees are calculated at checkout based on the package weight, destination, and chosen shipping method. Free shipping thresholds apply to specific regions. If your country/region is not listed, please contact us.
3. Customs Duties
Small Parcels (1-2 bowls):
When selecting Standard Shipping (which is slower), we typically cover taxes and duties whenever possible.
If you choose Expedited Shipping, the buyer is responsible for any applicable taxes and duties.
Large Parcels (Set Products):
Buyers are responsible for customs fees, taxes, or import duties imposed by the destination country.
We strive to minimize these costs by declaring the lowest possible package value.
Delivery times may vary due to customs processing.
4. Order Tracking
After your order is shipped, you will receive 1-2 emails containing a tracking number, a reference number, and a link to monitor your package. Please allow 24-48 hours for tracking updates to appear.
5. Lost or Damaged Packages
If your package is lost or damaged during shipping, please email us within 48 hours of delivery with the following details:
Your order number
Photos of the damaged item and/or packaging (if damage occurred during shipping, please take photos immediately as evidence)
We will work with the carrier to resolve the issue or arrange for a replacement or refund.
6. Returns and Exchanges
For detailed information on returns and exchanges, please visit our Returns and Refunds Policy page.
7. Contact Us
If you have any questions regarding our shipping policy, please reach out to us at:
Email: contact@thecrystalsound.com
We appreciate your business and are here to ensure your shopping experience is smooth and enjoyable!